Frequently Asked Questions

The following are frequently asked questions for the maciociaonline.com Chinese medicine and acupuncture courses. Please read through before contacting us.

How do I purchase a course?

Go to www.maciociaonline.com, from the Home Page, click “Courses | Sign Up & Login” at the top of the page and, from the Courses Page, select the course you want to take.

How do I pay for a course?

After clicking “Sign Up”, you will be taken to a Checkout page where you will enter your information (including an account password if this is your first time) and make the payment via Paypal. You do not need a Paypal account and can use a major credit card. After payment at Paypal, you will be automatically re-directed back to login into your course.

The User ID (your email address) and password are required to access the course. Please make sure you remember your password since it is encrypted and we do not have access to it. You can reset your password if you forget it by using the “forgot password” feature. Enter the email address you registered with and a link to create a new password will be sent to your email address.

In what currency are the prices of the courses?

All courses are priced in US dollars. A conversion to your currency can be done quickly and easily here. If you are not in the USA, Paypal will automatically make the conversion from your currency into US dollars.

How long do I have access to the course for?

Uniquely among online courses, our courses do not expire and you can also access them after completing the test. Although our courses do not have a time limit, CEUs and PDAs can only be awarded within one year of subscribing to the course.

How do I get my CEUs?

In order to obtain CEUs or PDAs you need to pass the test with a minimum of 70% pass mark.

How do I take the test?

You take the test online by pressing the button “Take the exam now”. Please note that the test answers cannot be saved while you are taking the test. So please make sure you complete the test in one go and that you print the test result that appears on the screen. After taking the test, you can go back through the questions, to see which ones you got right and which ones were wrong.

Please note: The test must be taken within 6 months after starting the course. We will not be able to issue a certificate after that.

What does the test consist of?

The test is in the form of multiple-choice answers. The test questions will focus on the essential aspects of the course such as patterns and the formulae applicable to a pattern.

When will I get the certificate?

You will receive a certificate of completion that you can use for your CEUs. This will normally be sent within 48 hours of passing the test and, in the majority of cases, in less time than that. Please do not leave re-certification to the last minute and rely totally on our certificate as we cannot guarantee that you will receive the certificate within 48 hours.

How do I ensure proper credit for exam results?

– Page 1: Make sure to enter your Course Username, Course Registration Email Address and Licence Number.
– Page 2: Make sure to indicate the name exactly as you would like printed on your certificate.
– Page 3: Please indicate whether you are testing for NCCAOM, California Acupuncture Board or Florida State Board.
– Results Page: Print out exam results for your records upon completion of the exam and submission of the results. Click the print icon in the upper left-hand part of the results page.

Why do I have to complete a worksheet?

This is not our rule but something required by the NCCAOM. You only need to complete a worksheet if you need PDAs from the NCCAOM: if you do not, then you do not need to complete the worksheet. The worksheet is not a test but simply a way to give us an idea whether you are ready for the test. After receiving the worksheet, we will review it and then ask you to take the test.

What is the Evaluation form?

It is a requirement of licensing bodies that you complete an Evaluation Form after completing the test. This is not a test but simply your evaluation of the course. Please note that this is required in order to obtain the CEUs or PDAs.

What email should I use?

Please do try and use the same email for registering for the course and for payments. If you use someone else’s credit card for payment, Paypal will show their name rather than yours as the payer.

How can I get a receipt of payment?

After paying, you will get an email from Paypal with all the details and reason of payment.

Can I get a refund?

Because course content is instantly available to the Registered User, course fees are non-refundable. If for some reason an access issue cannot be resolved, click here to request a refund review.

If there are any problems please do not contact Paypal or start a “dispute” with Paypal: contact us first so that we can solve the problem or arrange a refund.

Clearing the cache

If you are experiencing technical issues with the presentation, please try clearing your browser cache. Instructions for clearing the cache based on what browser you are using can be found here.

Audio

Our presentations have audio and video. However, please note that not every single slide will necessarily have an audio/video comment. So, some slides will not have the video window, or perhaps have an image of Giovanni but without audio.

Printing slides

Slides can be printed. On a PC, use the “PrintScreen” key (this may also be “PrtScreen”). This key is a misnomer as it does not actually print the screen: it copies the screen. You can then paste this into a Word document. On a Mac, use the combination Command+Control+Shift+3: this take a screenshot of the entire screen, and saves it to the clipboard for pasting elsewhere.

Technical problems

We will try and help you with any technical problems you might have but please do note that there is a limit to what we can do. In our experience, when there is a technical problem, this is practically always due to a problem (or conflict) on the user’s computer and, without being there, we cannot know what is causing it. For example, if an user reports that there is no audio, the first thing we would do is to log on to the course as if we were a user and check that every single slide has sound. If that is the case, there must be a “local” problem that we may not always be able to advise about.

Reporting technical problems

If you wish to report a problem please make sure you give name, email used for registration, course name, whether you are using a PC or a Mac, operating system and browser used.

Diploma from the courses

We are sometimes asked if our courses confer a “diploma” or a “qualification” in Chinese medicine. They do not. They are post-graduate courses which confer CEUs and PDAs but not a “diploma”, “qualification” or “degree”.

California CEUs

Please note that only up to 50% of the continuing education requirement may be completed through distance education (online courses, correspondence courses, etc.). In addition, no more than five (5) hours of continuing education may be earned from courses in Category 2. Our courses pertain to Category 1. Each acupuncturist is required to retain records of all continuing education courses attended for a minimum of four (4) years.